Frequently Asked Questions
We ship world wide. Free shipping in Sweden. In EU and outside EU a shipping cost of 50 SEK is applied on all orders.
Shipping will be with the Postnord and all orders will be are traceable with a tracking number. You can track your order here: www.postnord.se
Shipping time in Sweden is 1-3 working days. Outside Sweden 5 - 20 working days regarding the country of the receiver.
We recommend you to clean your wall hook with a dry cloth and wipe gently on the surface. Add a small amount of water if you have a stain that would not come off with the a dry cloth.
4-Leg animals all have the length of 30 cm.
Birds and butterflies have the same dimensions of 13 cm x 9 cm.
The butterfly wings are slightly bent to make them the feel a bit more alive.
The 4-leg animals, birds and butterflies all have screws and spacers included. Feel free to use another screw if appropriate depending on type of wall. Screw hole is 0,5 cm in diameter.
A spacer is provided. Use the spacer to create a distance between the wall and the wall hook for a cool design effect. If you intend to load more than 5 kg onto the wall hook it is recommended not to use the spacer and instead mount the wall hook directly onto the wall.
A plug is not provided. Mount with appropriate plug if necessary depending on type of wall.
The bathroom hooks have an adhesive tejp provided on the backside. Clean the wall before attaching the hook to the surface. Please wait up to 24 h before hanging anything on the hook.
Have a question or a suggestion. Need help with a refund or damage goods? Please get in touch with us at firstname.lastname@example.org
For all press and collaboration enquiries, please get in touch with us at email@example.com
Do you want to sell Marnelly in your store? Please contact us at firstname.lastname@example.org