Frequently Asked Questions

 

 

Care instructions

We recommend cleaning your wall hook with a dry cloth, gently wiping the surface. If a stain does not come off with a dry cloth, you may use a small amount of water.

Mounting

The 4-leg animals, birds, and butterflies come with screws and spacers included. Depending on the type of wall, feel free to use a different screw if necessary. The screw hole has a diameter of 0.5 cm.

A spacer is included to create a gap between the wall and the wall hook for a stylish design effect. However, if you plan to hang items weighing more than 5 kg, it is recommended to forgo the spacer and mount the wall hook directly onto the wall.

Wall plugs are not included. Use appropriate plugs if needed, depending on the type of wall.

The bathroom hooks come with adhesive tape on the back. Before attaching the hook, clean the wall thoroughly. Allow up to 24 hours before hanging anything on the hook.

 

Contact

Have a question or suggestion? Need help with a refund or damaged goods? Feel free to reach out to us at shop@marnelly.com.

 

Press

For all press and collaboration inquiries, please contact us at shop@marnelly.com.

 

Retailers

Interested in selling Marnelly products in your store? Get in touch with us at shop@marnelly.com.